1. What information do we collect?

We collect the following types of information from you:

• Account information: When you create an account with us, we ask you to provide your email address and a password. We use this information to identify you as a user and to communicate with you about our Services.
• Payment information: When you purchase a subscription to our Services, we ask you to provide your payment method details, such as your credit card number, expiration date, and security code. We use this information to process your payment and to renew your subscription. We do not store your payment information on our servers; we use a third-party payment processor to handle your transactions securely.
• Usage information: When you use our Services, we automatically collect some information about your device and your connection, such as your IP address, device type, operating system, browser type, and the date and time of your sessions. We use this information to provide and improve our Services, to troubleshoot technical issues, and to prevent fraud and abuse. We do not collect or store any information about your online activities, such as the websites you visit, the content you access, or the data you transfer, when you use our Services.
• Cookies and similar technologies: We use cookies and similar technologies, such as web beacons and pixels, to collect and store some information about your preferences and settings, such as your language, location, and login status. We use this information to enhance your user experience and to deliver personalized content and offers. You can manage your cookie preferences in your browser settings or by contacting us at support@jetvpn.com.

2. How do we use your information?

We use your information for the following purposes:

• To provide and maintain our Services, including to authenticate your access, to encrypt your data, and to route your traffic through our servers.
• To improve and optimize our Services, including to monitor the performance, availability, and security of our servers, to analyze the usage and trends of our users, and to develop new features and functionalities.
• To communicate with you, including to send you service-related messages, such as confirmations, reminders, alerts, and updates, to respond to your inquiries, requests, and feedback, and to provide you with customer support and technical assistance.
• To market and promote our Services, including to send you newsletters, offers, and promotions, to display relevant ads on our website and on third-party platforms, and to measure the effectiveness of our marketing campaigns.
• To protect our rights and interests, including to enforce our terms and conditions, to comply with our legal obligations, to respond to lawful requests from authorities, to prevent fraud and abuse, and to defend ourselves from claims and disputes.

3. How do we share your information?

We do not sell, rent, or trade your information with any third parties for their own purposes. We only share your information with the following categories of recipients:

• Service providers: We may share your information with third-party service providers that help us provide and improve our Services, such as payment processors, hosting providers, analytics providers, marketing providers, and customer support providers. We require these service providers to use your information only for the purposes we authorize and to protect it with appropriate security measures.
• Affiliates: We may share your information with our affiliates, which are companies that are owned or controlled by us, or that own or control us, or that are under common ownership or control with us. We require these affiliates to use your information only for the purposes we authorize and to protect it with appropriate security measures.
• Authorities: We may share your information with law enforcement, government agencies, courts, or other authorities, if we are required or permitted by law to do so, or if we believe in good faith that such disclosure is necessary to comply with our legal obligations, to protect our rights and interests, to prevent or investigate fraud and abuse, or to cooperate with a legal process or a request from an authority.

4. How do we protect your information?

We take your privacy and security seriously. We use various technical and organizational measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. These measures include:

• Using secure encryption protocols, such as SSL/TLS, to transmit your data over the internet.
• Using secure encryption algorithms, such as AES-256, to encrypt your data on our servers.
• Using firewalls, anti-virus software, and other security tools to prevent unauthorized access to our servers.
• Limiting the access to your information to our employees, contractors, and agents who need it to perform their duties and who are bound by confidentiality obligations.
• Reviewing and updating our security policies and practices regularly to ensure their effectiveness and compliance with industry standards and best practices.

However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your devices, accounts, and passwords, and for any activity that occurs under your accounts. You agree to notify us immediately of any unauthorized access or use of your accounts or our Services.

5. How do we retain your information?

We retain your information for as long as necessary to provide and improve our Services, to communicate with you, to comply with our legal obligations, to protect our rights and interests, and to resolve any disputes. The retention period may vary depending on the type and purpose of the information, but generally, we follow these principles:

• We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate our Services.
• We retain your payment information for as long as necessary to process your payment and to comply with our tax and accounting obligations.
• We retain your usage information for as long as necessary to provide and improve our Services, to troubleshoot technical issues, and to prevent fraud and abuse.
• We retain your cookies and similar technologies for as long as necessary to provide and enhance our Services, to deliver personalized content and offers, and to measure the effectiveness of our marketing campaigns.
• We retain your communication information for as long as necessary to respond to your inquiries, requests, and feedback, to provide you with customer support and technical assistance, and to send you service-related messages.
• We retain your marketing information for as long as necessary to send you newsletters, offers, and promotions, to display relevant ads on our website and on third-party platforms, and to measure the effectiveness of our marketing campaigns.

We may also retain some of your information in an aggregated or anonymized form that does not identify you personally, for statistical, analytical, or research purposes.

6. How do we respect your rights?

We respect your rights regarding your information and we aim to give you choices and control over how we use it. Depending on your location and the applicable laws, you may have the following rights:

• Access: You have the right to access and obtain a copy of your information that we hold.
• Correction: You have the right to correct or update your information that we hold if it is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your information that we hold if it is no longer necessary for the purposes we collected it, or if you withdraw your consent, or if you object to our use of it, or if we have no legal basis to keep it, or if we have processed it unlawfully, or if we are required by law to erase it.
• Restriction: You have the right to request the restriction of our use of your information that we hold if you contest its accuracy or lawfulness, or if you need it for a legal claim, or if you object to our use of it.
• Portability: You have the right to request the transfer of your information that we hold to another service provider, in a structured, commonly used, and machine-readable format, if it is technically feasible.
• Objection: You have the right to object to our use of your information that we hold for direct marketing purposes, or for our legitimate interests, or for public interest purposes, unless we have compelling and overriding reasons to continue using it.
• Consent: You have the right to withdraw your consent to our use of your information that we hold at any time, without affecting the lawfulness of our use of it before your withdrawal.
• Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights or the applicable laws regarding your information.

To exercise any of these rights, or to obtain more information about them, please contact us at support@jetvpn.com. We will respond to your request within a reasonable time and in accordance with the applicable laws. We may ask you to verify your identity and to provide us with more details about your request before we process it. We may also charge you a reasonable fee or refuse to comply with your request if it is manifestly unfounded, excessive, or repetitive.

7. How do we update this policy?

We may update this policy from time to time to reflect changes in our Services, our practices, or the applicable laws. We will notify you of any material changes by posting the updated version on our website, by sending you an email, or by displaying a notice on our Services. The date at the top of this policy indicates when it was last updated. Your continued use of our Services after such update constitutes